What are CU (Compute Units)?
CU measures how much compute power your workload uses. A simple way to think about it is: CU ≈ AI processing required for each page × execution time.
For a detailed explanation, please refer to this article: What Is CU (Compute Units)? A Simple Guide to How Pimker's CU Works
What happens if I use up my CU quota?
You can purchase additional page quota or upgrade to a higher plan. Your existing projects and materials stay in place and are not interrupted by the upgrade.
Can I start with a regular plan and switch to annual billing later?
Yes. You can switch to an annual plan before renewal, and the system will bill you on the new cycle without requiring a new account or content migration.
Is there a free trial?
Yes. During promotional periods, you may be able to try the software for free. Please watch our website announcements for details.
Is the software dashboard difficult to use?
Not at all. The dashboard is designed to be simple to use, and most of the processing happens automatically in the background. You do not need prior experience to get started.
My website is built on WordPress. Can I still use your AI optimization software?
Yes. We support WordPress websites. The platform also supports a wide range of website builders and service providers. Please make sure your site is not blocked by Cloudflare or robots.txt rules, so search engines and AI crawlers can access it. If you need to check your robots.txt settings, refer to the related help documentation.
I only have a Facebook or Instagram account. Can I still use your AI optimization service?
Yes, you can, but it is generally more suitable to start with a smaller plan. If you only have a Facebook or Instagram account, or a single-page profile (such as Linktree or a simple landing page), you can still use Pimker. However, we usually recommend starting with the Mini plan.
I only have a one-page website or very limited content. Is it still suitable for me?
Yes, it is. This type of website usually starts with the Mini or Starter plan. Even with limited pages, we can still help optimize your page structure, improve content clarity, and enhance basic SEO and AI readability, making your website easier to understand and discover. The more complete your website is, the easier it is for AI to understand and recommend your services.
What types of websites can use your AI optimization software?
We support many different types of websites, site builders, and service providers. Please make sure your website is not restricted by Cloudflare or robots.txt settings so crawlers can access your content normally.
Which payment methods do you support? Do you issue invoices with a tax ID?
We currently support PayPal, credit cards, and bank transfers, depending on what is available on the checkout page. Receipts, invoices, or applicable tax documents will be issued electronically where required or available. If you have additional procurement requirements, our support team can help.
If I do not renew, will my data and projects be deleted?
Not immediately. After expiration, your account will first enter a read-only state and remain available for a buffer period so you can renew or review older project content.
Where is my data stored? Is it secure?
Our data is stored in data centers with international certifications such as ISO 27001 and SOC 2 Type II. The system uses encrypted connections (HTTPS/TLS 1.2+) and data encryption (AES-256) to help protect data in transit and at rest.
What should I do if I cannot sign in?
If you forgot the email address you registered with, or if you cannot sign in, please contact support through the link below and we will help you.
Do you offer discounts for large purchases?
Yes. Some customers need support for multiple websites. If you are planning a larger purchase, please contact support to discuss options.
